Responsible for supporting the client/program to ensure services are delivered to meet customer business needs and expectations. Directs and supervises staff which are responsible for first level technical support, documentation, tracking, escalation, and follows up of all client incidents. Ensures staff has required technical and customer service skills and process knowl

Looking for highly motivated Application Implementation/Infrastructure Support Engineers. Resource will provide integration and operational support for production and lower environment cloud and web based applications with JBoss, MQ, Apache, VMWare, F5 Load balancer and other network and cloud components. Resource will join a team of System Engineers and O&M technicians w

ASM is currently looking to hire Cloud Administrators with 2 3 years' hands on experience working in Azure or AWS. Their experience should include 4 6 years of experience in working with Infrastructures with a focus on Unix administration including patching and security hardening. Experience with infrastructure as code and configuration management automation is a plus. Jo

Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs a variety of intermediate user problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the cust

Carries out information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, and network telecommunications. Follows escalation protocol for complex issues and collaborates with the upper tier to reach resolution. Monitors and sup

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Provide advanced adm

Supports the design and management of systems over the entire lifecycle from inception to phase out. Supports internal IT process enhancement, creating scripts to automate internal workflows. Supports routine systems operations and maintenance of infrastructure services. Performs routine tests and documents system issues. Job Responsibilities Installs, configures, tests,

The Operations Architect will be joining a team responsible for developing and maintaining tools, scripts or processes to support the Technical Operations Teams. The projects can include anything from improving dashboards or alerting with Monitoring Applications, building out a new monitoring application, or writing scripts to automate a standard process. The Architect sh

Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract inform